Privacy Policy

Last updated: December 18, 2025

Nichols WD LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with our communication tools including forms, emails, and SMS messaging systems.

1. Information We Collect

  • Contact Information: Name, email, phone number, company name, mailing address
  • Service Data: Information submitted through forms, proposals, contracts, payments, project briefs, or client portals
  • Payment Information: Credit card or billing data (processed securely via PCI-compliant providers—we do not store card details)
  • Device Information: IP address, browser type, device type, pages visited, and general location data
  • Communication Data: SMS replies, email open status, form submissions, or other client interactions

2. How We Use Your Information

We use your personal data to:

  • Deliver services, proposals, and ongoing support
  • Send invoices, payment reminders, and administrative messages
  • Send emails or SMS related to appointments, updates, or optional marketing (with your consent)
  • Improve our services and user experience
  • Comply with legal obligations and enforce our terms

3. SMS & Email Consent

By providing your phone number or email through our forms, scheduling tools, or services, you agree to receive communications from us. This may include:

  • Appointment confirmations and reminders
  • Project updates or deadline notices
  • Account or billing notifications
  • Occasional promotional messages (if opted in)

You may opt out of SMS at any time by replying STOP or by contacting [email protected]. For email opt-outs, click the unsubscribe link or email us directly.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and customize content. You can disable cookies in your browser settings, though some site features may not function properly without them.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers (e.g., payment processors, email platforms) to perform tasks on our behalf
  • Legal authorities, if required by law or in defense of legal rights
  • CRM or web tools integrated into our services—data is shared only as needed for your project

6. Data Security

We use industry-standard security protocols to protect your data, including SSL encryption, two-factor authentication, and secure data storage. However, no online system can be 100% secure, and we cannot guarantee complete security of transmitted information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

7. Your Rights & Choices

  • You may request access to your personal data
  • You may correct or update inaccurate information
  • You may request deletion of your data (subject to contractual or legal obligations)
  • You may opt out of marketing messages at any time

8. Data Retention

We retain data as long as necessary to fulfill our obligations to you, to comply with legal requirements, or until you request deletion.

9. Third-Party Links

Our site or emails may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date. Continued use of our services constitutes acceptance of any updates.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

Nichols WD LLC
113 5th Ave S
Saint Cloud, MN 56301
[email protected]